Support When you Need It
| At focusnetworks we don't operate a queueing or menu system on our phones. When you call us you speak to someone. We can access your PC or server remotely and most issues or queries can be resolved within minutes without the need for a site visit. When a visit is required we have engineers that cover all regions of the UK. |  |
Support Hotline
0845 45 999 69
Remote Support - Instructions
If an engineer needs to access your PC or server remotely then please follow these instructions:
Step 1: Go to the following link http://www.islonline.net/start/ISLlightclient
Step 2: Click run when prompted (this will happen twice)
Step 3: Type Session ID ( we provide this number over the phone)
Step 4: Click show
Step 5: We now have control of your PC and can control the keyboard and mouse and see your screen.
Support and Maintenance Contracts
We offer a range of comprehensive support and maintenance contracts designed to suit all requirements. Each contract is bespoke and tailored for each client. We cater for everything from ad-hoc hourly rates to reduced contracted rates.
For more information and a free no-obligation quote please contact us.